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Interaction Designer (Digital Commerce) | TELUS Digital Full-time Job

4 days ago Creative Toronto   1 view
Job Details

Description

 Create awesome experiences for our customers

Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. 

 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for TELUS.com, TELUS.com/Business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts. 

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

 

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together 

The Digital Commerce team is seeking an Interaction Designer to deliver world-class experiences to our customers. The ideal candidate will demonstrate knowledge of tactical elements of user-centered design. You demonstrate a developing strength with interaction design fundamentals, including information architecture, screen flows, application design, customer journey mapping, and content design.

 

You will be working as part of a friendly, cross-discipline agile team who helps each other solve problems across all functions. You will employ best practices in interaction design, accessibility, interpretation of web analytics, and user experience to achieve the highest quality of service for our customers.

 

More specifically, you will support the front-end web experiences of our Digital Commerce applications. Working within a highly collaborative team, you will use your experience to take customer user stories to develop UI components and user experiences in order to bring our cart and checkout web experiences to the next level, while following TELUS standards and best practices. Your curiosity and courage to innovate in an agile environment will enable us to implement enhancements and contribute to A/B tests that will drive sales and customer experience optimizations in order to provide the best web experiences to users.

Here’s how

  • Work with PO on determining business requirements
  • Work with developers on wireframing and prototyping
  • Assist in user flows, user story mapping and journey mapping
  • Build user testing scenarios and write usability testing scripts
  • Crafting, reviewing and looking at the holistic E2E experience
  • Prioritize high-level content working with the content strategy lead
  • Conduct qualitative interviews with TELUS customers when appropriate
  • UX research
  • Understand and communicate the ways people with disabilities are meant to experience the design

Qualifications

 You're the missing piece of the puzzle

  • Actively engaged in conversations relating to user experience and visual design solutions
  • Consistently driving improvements in customer experience
  • Ability to identify issues and gaps that are not within defined scope
  • Has working knowledge of interaction design fundamentals and heuristics
  • Ability to ask and articulate why solutions are designed in specific ways for customers
  • Ability to effectively collaborate with others to design solutions
  • Demonstrates ability to mentor and coach team members
  • Full understanding of the design process and design language at TELUS
  • Effectively designs for digital medium and applies TELUS Digital’s design principles
  • Works easily within TELUS brand parameters

Great-to-haves

  • Promotes best practices with other team members
  • Shares takeaways and experiences across the team
  • Viewed as a leader and has the ability to coach junior team members
  • Develops new insights into issues and examines issues from different angles

About TELUS Digital

 

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Who is TELUS?

 

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

 

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

 

Do you share our passion?

 

At TELUS, you create future friendly® possibilities.

 

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Company Description
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.