Senior Application Support Analyst Full-time Job5 days ago - Application Developer - Halifax - 3 views
This is a provisional classification. Formal classification procedures will be initiated by the Compensation & Job Evaluation Unit in approximately six months.
About Dalhousie University
Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our 19,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
Information Technology Services (ITS) is dedicated to a constructive, team-orientated environment, gathering varied perspectives, sharing knowledge, and building effective partnerships that enable our partners to achieve their goals by advising, providing solutions, and delivering service excellence in alignment with the University’s mission and goals. Reporting to the Associate Director, Client Application Services, the Senior Application Support Analyst is a key resource to support applications and data for any application/ systems supported by Client Application Services.
- The Senior Application Support Analyst is responsible for the effective use of systems and modules and will collaborate with other units to ensure the ongoing efficiencies of the processes and data.
- Act as Project Manager with regards to identified projects and liaison with other ITS units on relative system infrastructure.
- In consultation with system architects and/or ITS security officer ensure application security by developing security access models to meet standards and ensure segregation of functions and individual responsibilities.
- The Senior Application Support Analyst will have a key leadership role and foster innovative strategic approaches to Information Management within Client Application Services. Works collaboratively with the various senior staff in the units to ensure linkages and synergies between all departmental programs and sections.
- Investigate new initiatives and best practices in the IT and Higher Ed industries. Effectively share this knowledge with others in the unit and teams.
- Supervise various projects, such that a comprehensive project management process is used, appropriate human and financial resources are determined and procured, a communication strategy is developed and implemented, and an evaluation strategy is established.
Undergraduate degree in business administration, information management or related field, plus approximately five years’ related experience (or equivalent combination of training and experience) is required. Additional courses or seminars related to application management and/or information technology service management would be an asset. Excellent time management, innovation, organizational, communication and interpersonal skills is required. Ability to multitask, problem solve, make decisions and meet deadlines. Initiative and the ability to work independently, as well as part of a team. Supervisory skills and knowledge of personnel management.
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Bargaining unit employees for NSGEU local 77 are given first consideration and will be notified regarding the status of their application. All other applicants will be considered when there is no qualified internal candidate.
We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.
Dalhousie University is committed to fostering a collegial culture grounded in diversity and inclusiveness. The university encourages applications from Indigenous persons, persons with a disability, racially visible persons, women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity.